HomeQuest

Tyler on Thursday, June 18, 2009

If a client lets you know that they are not receiving emails, there are a few things to check to find the problem.

Troubleshooting Client Emails:

Step 1: Check the clients email address to make sure that it is typed correctly.  Also be sure that the “Receiving” box is checked.  The “Receiving” box is important, the system will not email that particular address without it.

Step 2: Make sure that either a Daily Email is setup, or a Saved Search has been setup.  A client without either will not receive automatic listing emails.

Step 3: If the steps above have been completed and the client is still not receiving emails, this generally indicates that somewhere along the way, the HomeQuest emails are being improperly marked as spam.  Have your client check their “Junk Mail” or “SPAM” folder and mark HomeQuest emails as safe.